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  • Service Excellence®: Redefining Service in the Industry
At Harvard Maintenance, Service Excellence is a guiding light for our employees, sets an expectation for our clients, and defines our business purpose.  Our definition of Service Excellence: Always exceeding our clients’ expectations in delivering the services they employ us to perform, achievement is quantified by exceeding mutually agreed upon Key Performance Indicators.  It is a tall order we know, but one that we strive for every day.  
Our success in achieving Service Excellence is validated by our clients’ loyalty, the praise given to our employees, and testimonials they openly give to others.  The Harvard check is only awarded when Service Excellence is achieved. We are excited about our future prospects, confidently delivering Service Excellence to existing and prospective clients.
  • Harvard Inverted Pyramid®: Putting Employees First  
We put our employees first so they can put our clients first.  It is every manager's obligation to personally support the needs of the employees that he/she is responsible for. Every employee is valued, given the resources to succeed, and empowered to provide Service Excellence. Empowering employees allows us to keep our organizational structure flat, improving our response time and keeping decision making close to our clients. That means our employees make decisions, solve problems, and deliver exceptional client support. The outcome: superior results in executing the service our clients employ us to perform.  That is our goal, our passion, and our drive as a business.
  • Industry Leadership: Sharing Best Practices Harvard is a leading member of the Building Services Contractor Association International (BSCAI), the only organization dedicated to the building services industry. Less than 2% of all cleaning contractors are members. BSCAI’s training programs, industry literature, and management seminars supplement Harvard’s technical expertise and training efforts.
Active participation in industry specific organizations such as BSCAI, BOMA, WFBSC, IFMA, APPA, NACUBO,
U.S. Safety Council, and the U.S. Green Building Council, to name a few, is one method used by Harvard to leverage business intelligence to stay current with trends and challenges in the industry, and identify new methods for improving operational efficiencies.
  • Harvard Maintenance is one of the largest and fastest growing privately owned providers of high quality managed services in the United States. Our success over the last fifty years stems from Harvard’s Inverted Pyramid®, which puts our employees first so they in-turn deliver Service Excellence™ to our clients. We are so passionate about leading the industry in Service Excellence™ that we made it our tagline, placing the phrase directly underneath our brand.  While the majority of our industry cleans for appearance alone, we go well beyond that focusing on the health and safety, sustainability, and asset preservation of our clients’ facilities.
  • We are committed to delivering the industry’s most complete End to End Service Solution.  From the time you invite us to bid on your facility through the renewal process at contracts end, Harvard will provide you with the most complete set of high quality solutions that help you meet your business objectives.  Most companies are only competent in delivering a few aspects of complete service deliver model.  At Harvard, we pride ourselves in being excellent in all aspects of the service delivery.
  • Harvard is one of the most highly third party certified organizations in the industry.  We are ISO 9001:2008, GreenSeal GS-42, CIMS GB with Honors, Greenguard, and HHPC Day certified.  We don’t believe cleaning is a commodity, but a valuable part of delivering highly productivity, safe, and healthy facilities for the people who occupy them. By having third parties certify our business practices and operational efficacy you are assured that the promises we make about the service provide is accurate and executed in your facility.
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